Privacy Policy

NETSHIELD SECURITY
PRIVACY POLICY

Effective Date: 07/04/2026

1. Overview

NetShield Security respects your privacy and is committed to handling personal

information responsibly.

This Privacy Policy outlines how NetShield Security collects, uses, stores, and discloses

personal information in accordance with the Privacy Act 1988 (Cth) and, where

applicable, the Australian Privacy Principles (APPs).

This policy applies to our website, enquiries, bookings, services, and general business

operations.

2. Who We Are

NetShield Security provides practical cybersecurity services for small business

environments.

For any questions regarding this Privacy Policy or how personal information is handled,

please contact us using the details provided at the end of this policy.

3. The Personal Information We Collect

We may collect personal information including:

- your name  

- business name  

- email address  

- phone number  

- job title or position  

- information relating to your business systems, setup, and security requirements  

- booking and appointment details  

- records of communications  

- any other information you provide to us directly


We may also collect limited technical information such as browser type, device

information, IP address, and website usage data for analytics, security, and performance

purposes.

4. How We Collect Personal Information

We collect personal information when you:

- submit an enquiry through our website  

- complete a contact or intake form  

- book a call or appointment  

- communicate with us via email, phone, or other channels  

- engage us for services  

- provide information during assessments, proposals, or onboarding


We may also collect information through third-party platforms used to operate our

website, booking systems, and business tools.

5. Why We Collect Personal Information

We collect and use personal information for purposes including:

- responding to enquiries and communications  

- scheduling and managing appointments  

- assessing business needs and cybersecurity risks  

- preparing proposals, agreements, invoices, and documentation  

- delivering cybersecurity services  

- maintaining internal records  

- improving our website, services, and client experience  

- complying with legal and regulatory obligations

6. Disclosure of Personal Information

We may disclose personal information to third-party service providers where reasonably

necessary to operate our business and deliver services.

This may include providers involved in:

- website hosting and infrastructure  

- online forms and booking systems  

- email and communication platforms  

- document signing platforms  

- cloud storage and business systems  

- invoicing, accounting, and administration  

- analytics and website performance tools


We do not sell personal information.

7. Overseas Disclosure

Some third-party service providers used by NetShield Security may store or process

personal information outside Australia.

By interacting with our website, submitting information, or engaging our services, you

acknowledge that your personal information may be transferred to and processed in

jurisdictions outside Australia.

Where reasonably practicable, we take steps to ensure that such providers handle

personal information in a manner consistent with Australian privacy standards.

8. Storage, Security, and Retention

We take reasonable steps to protect personal information from misuse, interference,

loss, unauthorised access, modification, or disclosure.

These measures may include secure cloud-based systems, access controls,

authentication, encryption where appropriate, and operational security practices.

We retain personal information only for as long as reasonably necessary to fulfil the

purposes outlined in this policy, or as required by law.

9. Access and Correction
You may request access to personal information we hold about you and request

corrections if the information is inaccurate, incomplete, or outdated.

Requests can be made using the contact details below. We will respond within a

reasonable timeframe.

10. Anonymity and Pseudonymity

Where practicable, you may interact with us anonymously or using a pseudonym.

However, in many cases, we require personal information to provide services,

communicate effectively, and meet legal or operational requirements.

11. Complaints

If you have a complaint regarding how your personal information has been handled,

please contact us first so we can attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of

the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au

12. Changes to This Policy

NetShield Security may update this Privacy Policy from time to time.

The most current version will be published on our website and will take effect from the

date of publication.

13. Contact

NetShield Security  

Email: info@netshieldsecurity.com.au

Website: https://netshieldsecurity.com.au

Location: Adelaide, South Australia