Website Privacy Policy
NETSHIELD SECURITY
WEBSITE PRIVACY POLICY
Effective Date: 7 April 2026
1. Overview
NetShield Security respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy outlines how NetShield Security collects, uses, stores, and discloses personal information in
accordance with the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles (APPs).
This policy applies to our website, enquiries, bookings, services, and general business operations.
2. Who We Are
NetShield Security provides practical cybersecurity services for small business environments.
For any questions regarding this Privacy Policy or how personal information is handled, please contact us using the details
provided at the end of this policy.
3. The Personal Information We Collect
We may collect personal information including:
- your name
- business name
- email address
- phone number
- job title or position
- information relating to your business systems, setup, and security requirements
- network, device, account, configuration, access, backup, and security information relevant to the agreed service
- booking and appointment details
- records of communications
- any other information you provide to us directly
We may also collect limited technical information such as browser type, device information, IP address, and website
usage data for analytics, security, and performance purposes.
4. How We Collect Personal Information
We collect personal information when you:
- submit an enquiry through our website
- complete a contact or intake form
- book a call or appointment
- communicate with us via email, phone, or other channels
- engage us for services
- provide information during assessments, proposals, or onboarding
We may also collect information through third-party platforms used to operate our website, booking systems, and
business tools.
5. Why We Collect Personal Information
We collect and use personal information for purposes including:
- responding to enquiries and communications
- scheduling and managing appointments
- assessing business needs and cybersecurity risks
- preparing proposals, agreements, invoices, and documentation
- delivering cybersecurity services
- maintaining internal records
- improving our website, services, and client experience
- complying with legal and regulatory obligations
6. Disclosure of Personal Information
We may disclose personal information to third-party service providers where reasonably necessary to operate our
business and deliver services.
This may include providers involved in:
- website hosting and infrastructure
- online forms and booking systems
- email and communication platforms
- document signing platforms
- cloud storage and business systems
- invoicing, accounting, and administration
- analytics and website performance tools
We do not sell personal information.
7. Overseas Disclosure
Some third-party service providers used by NetShield Security may store or process personal information outside
Australia.
By interacting with our website, submitting information, or engaging our services, you acknowledge that your personal
information may be transferred to and processed in jurisdictions outside Australia. Where reasonably practicable, we take
steps to ensure that such providers handle personal information in a manner consistent with Australian privacy standards.
8. Storage, Security, and Retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access,
modification, or disclosure. These measures may include secure cloud-based systems, access controls, authentication,
encryption where appropriate, and operational security practices.
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy, or as
required by law.
9. Access and Correction
You may request access to personal information we hold about you and request corrections if the information is
inaccurate, incomplete, or outdated.
Requests can be made using the contact details below. We will respond within a reasonable timeframe.
10. Anonymity and Pseudonymity
Where practicable, you may interact with us anonymously or using a pseudonym.
However, in many cases, we require personal information to provide services, communicate effectively, and meet legal or
operational requirements.
11. Complaints
If you have a complaint regarding how your personal information has been handled, please contact us first so we can
attempt to
resolve the issue.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information
Commissioner
(OAIC):
Website: https://www.oaic.gov.au
12. Changes to This Policy
NetShield Security may update this Privacy Policy from time to time.
The most current version will be published on our website and will take effect from the date of publication.
13. Contact
NetShield Security
Email: info@netshieldsecurity.com.au
Website: https://netshieldsecurity.com.au
Location: Adelaide, South Australia